ChainSoul Studio Privacy policy.
Last Updated: May 5th, 2024
Welcome to ChainSoul Studio!
ChainSoul Studio, otherwise known as ChainSoul LLC, is headquartered out of Ponca City, OK. We are the creators and owners of the video game Tormented Soul.
This privacy policy describes the different ways we may collect, use, and share information on, through, or in connection with ChainSoul Studio. (see “What are the ChainSoul Studio Services?” below). If you have any questions, you can always reach out to us as described in “Contact Us” below.
When we refer to “ChainSoul Studio” (or any similar terms like “we” or “us”) in this privacy policy, we mean the ChainSoul Studio entity that controls and is responsible for your information, including ChainSoul LLC, and its subsidiaries that help provide and support the ChainSoul Studio Services. You can also find details about the data controller for personal information we collect through different ChainSoul Studio Services in “Contact Us” below.
1. WHAT ARE THE CHAINSOUL STUDIO SERVICES?
We use the term “ChainSoul Studio Services” to describe any ChainSoul Studio products or services that directly link to this privacy policy. These include, for example:
Game offerings: Tormented Soul
Websites and applications such as www.chainsoulstudio.com or the Tormented Soul official Discord, Tiktok, Youtube, X.com, or any other social media presence we may have.
Note that your use of the ChainSoul Studio Services may also be subject to additional terms and conditions.
Please read this entire privacy policy. You should also carefully review any other agreements that apply to the ChainSoul Studio Services you use and confirm you understand and agree to them before using those products or services.
2. WHAT INFORMATION DO WE COLLECT?
The types of information we collect depend on how you interact with us. Generally speaking, we collect information in three main ways: A) when you provide it to us, B) automatically when you use the ChainSoul Studio Services and C) from service providers and third parties.
A. Information You Provide
You can provide us with different kinds of information depending on how you interact with the ChainSoul Studio Services. Sometimes, we’ll ask you to provide specific pieces of information, such as when we require it to provide parts of the ChainSoul Studio Services to you (for example, by prompting you to provide your date of birth or complete an online registration process). If we ask you to provide us with information in these cases and you choose not to, you may be unable to access the relevant ChainSoul Studio Services and/or some features may not operate as intended.
For instance, to make purchases in our games or website and to play some of our games, you’ll need either an Epic Games, Steam, Microsoft Xbox, Playstation®, or other gaming ecosystem account. These services may prompt you to allow your data to be shared with us or may share your data when you use our services automatically due to a previously accepted agreement you had with the account provider. If you want to make a purchase, we may ask you to provide payment-related information (like your credit card number, billing information, and expiration date) to complete the transaction.
We also collect the information you voluntarily provide to sign up for email alerts, use social features like forums or chat, register for early access to our games, enable two-factor authentication, register for or attend our events, complete surveys, or contact us through Player Support requests or customer service. If you enter a contest or competitive event or participate in any of our content creator programs, we’ll collect your application information and other information we may need to help confirm your eligibility and process payouts. We collect whatever information you choose to provide to us in those or other similar cases.
B. Information We Collect Automatically
We collect some information automatically when you visit, access, or use the ChainSoul Studio Services. This includes information about your gameplay or application usage, purchases, entitlements, and other activity in the ChainSoul Studio Services, typically associated with the third-party account you use to access the ChainSoul Studio Services or with an identifier we have assigned to your device or profile. While the specific types of information that we automatically collect may vary, they generally include:
Usage information and statistics about how you interact with the ChainSoul Studio Services, including the application you used or the game you played, how long you used or played it and when, gameplay attempts, progression and results, saved preferences, crash reports, the URLs of our websites that you have visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, and platform type;
Technical information about your computer, device, hardware, or software you use to access our services, such as IP address, device identifiers, your internet service provider, plugins, or other transactional or identifier information for your device (such as device make and model, information about device operating systems and browsers, or other device or system-related specifications); and
The general location of your device, which we typically derive from your device’s IP address.
The ChainSoul Studio Services use technologies such as cookies, log files, and web beacons to automatically collect the types of information listed above. Some of these technologies may create small files or record-keeping tools that may be stored on your device. They help us, our service providers, and third parties recognize your device and provide information about how you use and interact with the ChainSoul Studio Services. For example, they support our ability to authenticate users, remember preferences, manage advertising, personalize experiences, and conduct data analytics.
Please note that if certain features on the ChainSoul Studio Services are provided by third parties, those third parties may also use automated means of data collection and may record information about your use of the ChainSoul Studio Services or others’ websites over time. These features are subject to those third parties’ privacy notices and policies.
C. Information We Collect from Other Sources
In some cases, we may also receive information about you from service providers and third parties in connection with your use of the ChainSoul Studio Services or your interactions with us on other platforms.
For Example, using ChainSoul Studio services with accounts provided by Epic Games, Steam, Microsoft Xbox, PlayStation®, or other account providers. Your privacy settings on the other company’s website or service typically control the specific types of information they can share with ChainSoul Studio, so please be sure to review and update them regularly. Common examples for linked accounts might include your third-party account display name and user ID, as well as associated device information, name, and email address. For participants in any of our content creator programs, we may also collect the number of social media account followers you have for program eligibility purposes.
You can also buy, download, or access some ChainSoul Studio Services on or through services operated by third parties. If you do, they may provide us with information to facilitate your access to and use of the ChainSoul Studio Services. This typically includes information like your display name, user ID, and device and region information. For example, you can choose to download and play games like Tormented Soul on gaming consoles (like PlayStation®, Microsoft Xbox, and Nintendo Switch) through your gaming console account. When you do, the company operating that platform or service may share some information with us, which helps us do things like facilitate your gameplay and track your progression and entitlements.
D. Fraud Prevention & Anti-Cheat
Providing users with a fair, balanced, and competitive experience on the ChainSoul Studio Services is extremely important to us. We strictly enforce prohibitions against cheating, hacking, account stealing, and any other unauthorized or fraudulent activity on the ChainSoul Studio Services. We use a variety of anti-cheat and fraud prevention technologies to help us identify and prevent malicious activity. These services may collect and analyze data about your computer and the software on your computer to detect cheating and may be provided by ChainSoul Studio, Epic Games, or by service providers such as BattlEye.
3. HOW DO WE USE INFORMATION?
As a general matter, we use the information we collect (either individually or in combination with other information collected as described in this policy) to help us provide, improve, customize, analyze, and promote the ChainSoul Studio Services.
This includes using it for purposes such as:
Creating, verifying, and managing user accounts and features;
Providing the ChainSoul Studio Services, as well as support and assistance for them, including by responding to inquiries, processing transactions or requests, and communicating with users (such as by sending service and account-related messages and updates);
Developing, delivering, and improving the ChainSoul Studio Services and other offerings, some of which may be offered in partnership with other parties;
Personalizing your experience, including by presenting content or features better tailored to you or your interests, or our inferences about your interests (for instance, if you frequently play games in a certain genre, we may infer that you’d be interested in that genre and suggest similar games to you);
Promoting the ChainSoul Studio Services, including managing, customizing, and measuring the effectiveness of our advertisements, promotional offers, surveys, and events;
Managing alpha, beta, or early access tests (and collecting feedback);
Conducting data analytics (like analyzing how the ChainSoul Studio Services are used so we can better understand, improve, and personalize them);
Complying with our legal or contractual obligations and enforcing our terms; and
Securing the ChainSoul Studio Services, such as by detecting fraud and otherwise protecting ChainSoul Studio and other users from illegal or harmful actions.
We may also process information that does not identify you individually, including aggregate or de-identified information that we create or collect from other sources. This information helps us better understand larger groups of users. If we combine this information with information that identifies you, we will treat it as described in this privacy policy. But please note that this privacy policy does not restrict our ability to process information that does not individually identify you, and we may use and disclose aggregated or de-identified information for any reason permitted by law.
4. HOW DO WE SHARE INFORMATION?
We may share some of the information we collect to help operate and improve the ChainSoul Studio Services. Depending on how you interact with us, common examples might include sharing:
With console and platform partners (for example, to facilitate gameplay when you access the ChainSoul Studio Services through a third-party console or account provider);
With other game developers (such as a crossover promotion with another game studio);
With other users (like if you use social features such as chat);
Publicly (for example, your display name, content you create or share, basic game statistics, and other similar information may be generally accessible to others);
With service providers that operate on our behalf to help support the ChainSoul Studio Services in accordance with our instructions (for example, cloud storage providers, payment processors, or marketing and advertising partners);
When we believe we must in order to comply with the law or to protect you, ChainSoul Studio, or others (for example, in response to court order or subpoena, as part of an investigation of fraud or other illegal activity, or violation of our terms or policies, or if necessary to protect others from death or serious harm to body or property);
With other ChainSoul Studio entities (including to help provide support for the ChainSoul Studio internationally);
In connection with certain types of corporate transactions (like in the event of a restructuring or the sale of all or a significant part of our business); and
With your permission (for example, linking external accounts to Tormented Soul Services.)
We may also share information that does not identify you with third parties, including aggregate or de-identified information.
No mobile phone numbers provided to ChainSoul Studio for security purposes will be shared with third parties or affiliates for marketing/promotional purposes. Third parties you interact with through ChainSoul Studio Services may have different privacy practices than ChainSoul Studio, so we encourage you to review their privacy policies before sharing your information with them.
5. CHILDREN’S PRIVACY
The ChainSoul Studio Services are intended to be appropriate for general audiences and are not directed to children (usually considered to be under 13, depending on where you reside). ChainSoul Studio does not intentionally collect personal information from children without seeking any required parental approval in accordance with applicable legal and regulatory obligations, such as the U.S. Children’s Online Privacy Protection Act (“COPPA”).
We may ask you to provide age-related information to help us comply with laws like COPPA. We also typically rely on third-party account providers such as Epic Games, Steam, Microsoft Xbox, Playstation, and other account providers and comply with all requirements they set forth. For more information on controls or child protection systems specific account providers may have, we ask parents/guardians to seek out and review information provided by the respective account provider.
6. YOUR CHOICES AND CONTROLS
We seek to provide you with meaningful choices about the personal information we collect. The specific choices available to you often vary depending on the exact nature of our relationship with you, such as the ChainSoul Studio Services you use. Common examples include:
You can request that we provide access to, or that we correct or delete, personal information we’ve collected from you. Please submit requests to access, update, or delete personal information associated with your ChainSoul Studio account by reaching out to us as described in “Contact Us” below. Note that we may ask you for additional information to help us verify who you are before completing your request.
You can change your email marketing preferences at any time, such as by using the opt-out mechanism provided in our marketing emails, updating your ChainSoul Studio account settings, or contacting us with your request (see “Contact Us” below).
You can change your privacy settings on other parties’ websites (such as social networks) or platforms (like console providers) to limit the information they may share with us.
You can change your browser or mobile device settings to block, manage, delete, or limit tracking technologies like cookies. In some cases, blocking or disabling cookies may cause the ChainSoul Studio Services not to work as intended and some features may not be available.
If you’re under the age of 18 and have a ChainSoul Studio account, you can ask that we remove or anonymize certain content you’ve provided on the ChainSoul Studio Services. Please direct requests to help delete or edit content on the ChainSoul Studio Services to ChainSoul Studio as described in “Contact Us” below.
Some parts of the world provide individuals with specific choices related to their personal information by right under local law.
7. OUR GLOBAL OPERATIONS
ChainSoul Studio Games, Inc. is based in the United States, but we operate globally to help provide users all around the world with a better experience on the ChainSoul Studio Services. We have or will possibly have in the future, subsidiaries, offices, service providers, and partners worldwide to support these operations in a number of different ways. This means that ChainSoul Studio may process the information we collect in connection with your use of the ChainSoul Studio Services in places outside the region where you reside.
A. Data Transfers
When you use the ChainSoul Studio Services, your information may be transferred to or stored in the United States or other countries where we or our service providers operate. The data protection laws and rules in these countries may be different than those where you live. We rely on various legal mechanisms to help lawfully support transfers of information outside the country of collection where appropriate. If permissible under local law, you’re authorizing ChainSoul Studio to process your information in any of the locations where we operate (including the United States) by using the ChainSoul Studio Services.
To learn more about the ChainSoul Studio entity responsible for operating the ChainSoul Studio Services you use, see “Contact Us” below.
B. California Residents
The California Consumer Privacy Act or “CCPA” provides consumers residing in California certain rights with respect to their personal information. If you are a California resident, you may have the right to: (1) request to know more about the categories and specific pieces of personal information we collect, use, and disclose; (2) request deletion of your personal information; (3) opt out of sale of your personal information (if any); and (4) not be discriminated against for exercising these rights.
You or your authorized agent may make these requests by contacting us as described in “Contact Us” below. Note that we may ask you for additional information to help us verify who you are before completing your request. If we receive your request from an authorized agent, we may ask for evidence that you gave that person authority to submit requests to exercise rights on your behalf. We will not discriminate against you if you exercise your rights under the CCPA.
In the past 12 months, we have collected the following categories of personal information, as described in the CCPA:
Identifiers (such as email addresses);
Demographic information (like ages);
Commercial information (including entitlements or purchase history);
Internet or electronic network activity (for example, gameplay or website usage details);
Audio, electronic, visual, or similar information (like voice chat);
Geolocation information (such as may be derived from your IP address or included in your billing information);
Other “personal information” as defined under California law (like your credit or debit card information); and
Inferences drawn from any of these categories (for example, about the genres of games you may prefer to play based on your purchase history).
For details about the precise data points we collect and the categories of sources where we got that information, please see “What Information Do We Collect?” above. We collect personal information for the business and commercial purposes described in “How Do We Use Information?” above.
ChainSoul Studio does not sell the personal information we collect. We do, however, disclose personal information as described in this policy (see “How Do We Share Information?” above). In the past 12 months, we have disclosed personal information to the following categories of recipients:
Business partners;
Other ChainSoul Studio entities (like to subsidiaries that may help support certain ChainSoul Studio Services);
Other users (for example, if you use chat or social features on the ChainSoul Studio Services);
Service providers (as described in “How Do We Share Information?” above);
Operating systems and platforms; and
Government entities or other third parties in response to a legal request.
C. Residents Of The European Economic Area, The United Kingdom, And Switzerland
If you’re located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, you have certain rights regarding how your personal data is processed.
Data Subject Rights
You may have the right to access, correct, or delete personal data we have collected about you through the ChainSoul Studio Services. You may also have the right to a portable copy of the personal data you have provided, and to object to or restrict processing of your personal data, such as for direct marketing. Where you have provided your consent to our data processing, you have the right to withdraw consent.
You also have the right to make a complaint against us by contacting your local supervisory authority for data protection (if one exists in your country). We would, however, appreciate the chance to address your concerns before you contact a data protection regulator, and ask that you direct your complaint to us first.
Please see the “Contact Us” section below to learn more about reaching out to ChainSoul Studio with any relevant concerns you may have. You can find more details about your local Data Protection Authority as follows:
Basis for Processing
The legal bases we rely on to process your personal data depend on the ChainSoul Studio Services you use and how you interact with them. They primarily include:
Contractual Necessity: we process personal data to perform the ChainSoul Studio Services you requested under our Terms of Service or other similar contractual agreements with you. For example, we process personal data to set up and maintain your account; process your purchases; authenticate users; provide user-experience features (like saving your preferences); monitor and analyze the ChainSoul Studio Services; detect and prevent fraud, cheating, or other similar misuse; facilitate features like cross-progression that allow you to play a game on one platform and continue your progress on another, which may require us to share your information with third-party partners; and contact you about your account, transactions, or other updates. We also rely on performance of a contract to manage our relationship with you, which includes responding to your support requests or general inquiries, and notifying you about changes to our applicable terms or policies.
Legitimate Interests: we process personal data as needed for ChainSoul Studio’s business purposes, as balanced against the potential impact on your privacy rights. This includes many common purposes that you’d reasonably expect, such as to: communicate with you, respond to your requests, or provide you with updates and information; better understand our users and their preferences; personalize your experience, save your preferences, authenticate our users, and provide similar user experience features; develop, deliver, and improve the ChainSoul Studio Services and other offerings (some of which may be offered in partnership with other parties); manage and customize advertisements or promotional offers; secure and protect the ChainSoul Studio Services; prevent fraud and illegal activity; and support internal purposes such as auditing and data analysis.
Legal Obligations: we process personal data when necessary to comply with legal obligations, such as responding to legitimate requests from law enforcement authorities or other government officials in accordance with relevant legal processes.
Consent: we process personal data when you provide us with your consent to do so. You aren’t required to provide consent if you do not want your personal data to be processed for the requested purposes, and you may withdraw your consent at any time.
Retention
Because the specific personal data we process and our reasons for doing so often vary depending on how you use the ChainSoul Studio Services, how long we retain it can also vary. We generally store personal data for as long as we reasonably need it for the purposes described in this policy (like complying with our legal obligations, managing internal records, enforcing our terms, and resolving disputes), unless a long retention period is required or permitted by law.
The main criteria we consider in determining specific retention periods often include minimum requirements under applicable law, relevant industry standards, the types of data in question (such as its level of sensitivity), relevance to potential litigation or similar proceedings (like defending ourselves against legal claims), and whether the data is required to prevent fraud or similar abuse of the ChainSoul Studio Services (including to enforce prohibitions against cheating and other unauthorized behavior). For example, if you create a ChainSoul Studio account or link a third-party account to our services, we will generally store the personal data associated with your ChainSoul Studio account or linked third-party account for as long as needed to maintain your account, provide the ChainSoul Studio Services you requested, enforce any terms that apply and govern your use of the ChainSoul Studio Services and maintain appropriate records to reflect how we deliver the ChainSoul Studio Services to you.
To learn more about requesting that ChainSoul Studio delete your personal data, please see “Your Choices and Controls” and “Data Subject Rights” above.
8. SECURITY
We maintain appropriate administrative, technical, and physical safeguards to protect your personal information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use and other unlawful forms of processing. In some cases, your information is accessible when you log into a feature we offer, and in those cases you need to keep your user credentials and password confidential and secure so that your information is protected.
9. UPDATES
We’ll update this policy occasionally to reflect changes in our practices or relevant laws. When we do, we’ll change the date noted at the top of the policy. Sometimes, we may also notify you of the relevant changes by email or within the ChainSoul Studio Services. Please review this policy regularly to make sure that you understand your relationship with ChainSoul Studio and the ways we may collect, use, and share information in connection with the ChainSoul Studio Services.
10. CONTACT US
If you have questions or concerns about the ChainSoul Studio Services (such as game-related issues, trouble accessing your ChainSoul Studio account, bugs or other technical problems, payment matters, or content and entitlement issues), please contact our Player Support teams. You can learn more about submitting support requests for products and services from:
https://www.chainsoulstudio.com/support
For any questions or concerns about the handling of personal data, contact our Data Protection Officer at ChainSoulStudio@gmail.com
You can also contact us via postal mail (marked “Attn: ChainSoul Studio Legal Department”) to ChainSoul Studio, located at 1216 NE 26th St, Moore, OK 73160, USA.
11. 7. In-Game Goods & Currencies.
Herein, when describing virtual goods, we mean both virtual goods and virtual currencies.
When you pay to obtain Virtual Goods, you acknowledge and agree that you are obtaining or purchasing the right to have your License include such Virtual Goods. You further acknowledge and agree that purchased Virtual Goods have no monetary value whatsoever and shall not be redeemed for real money.
ChainSoul Studio grants you a personal, non-exclusive, non-transferable, non-sublicensable limited right and license to access and use the Virtual Good(s), whether paid for or otherwise obtained, solely in connection with your use of the Tormented Soul or other ChainSoul Studio products. Except as permitted under this Agreement, you may not transfer, sell, gift, exchange, trade, lease, sublicense, rent or otherwise use Virtual Goods. Virtual Goods not specifically permitted by this Agreement is a violation of this Agreement and may result in a termination of your Account. Except for the limited license granted described above, ChainSoul Studio reserves and retains all other right, title, interest or otherwise, in and to the Virtual Goods.
ChainSoul Studio reserves the right to modify, manage, control or eliminate Virtual Goods in its sole discretion. You acknowledge and agree that ChainSoul Studio may engage in actions that may impact the perceived value or purchase price, if applicable, of Virtual Goods at any time, except as otherwise required by applicable laws.
When you provide payment information to ChainSoul Studio or its authorized processor, you represent that you are an authorized User of any payment method specified by you, and you authorize ChainSoul Studio to charge such payment method(s) for the full amount of the transaction. Your inclusion to your license of Virtual Good(s) is non-refundable and non-transferable, except as otherwise required by applicable law or when our policy would otherwise permit. You further acknowledge and agree that you are not entitled to a refund for any Virtual Goods, except as otherwise required by applicable law. Should you have any question regarding the refund policy, please contact our customer service at ChainSoulStudio@gmail.com
You agree and acknowledge that due to the special nature of online game services, there are no transactions involving physical goods and the purchasing experience comes from the provision of a license to digital features within the online game services provided by the game manufacturer.